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How important is customer service?

Yada, Yada, Yada (16 x 16))I’ve had a unique experience that I want to share with you all.  Especially with those of you who are artists and are making a go of being considered a professional in your field.

On September the 11th, I ordered a piece of artwork to be sent to my dear friend who had just emerged from Hurricane Irma, as a gift to her to remember that she is special.  The artist is an acquaintance friend, who is extremely gifted in a unique form of art, and a very dear person.

I paid her right away, and she promised to ship that weekend.

As you can imagine, I was anxious for my friend in Florida to receive the gift, as she had just gone through the hurricane, and I wanted to lift her spirits.

Mid week, the next week, I sent a message to the artist, asking when she expected it to be there.  She stated that she was having some financial difficulties, and could not afford to ship right then.  I offered her an extra $20 if she would ship it right away.  She thanked me profusely, and promised to get it out right away, along with the promise that she would include a special extra for making me wait, and send me pics. (That’s two promises so far!)

Six days later, I checked in with the artist again.  No response for a couple of days.  Then, a response, with the excuse of family issues.  I understand.  Things happen that are unforeseen.

Another week went by…another promise of making it to the Post Office that day.

And yet another week – another promise.

I offered her suggestions.

More excuses.

Today, I made an uncomfortable decision (after messaging her a few more times, with no response – and being promised six times total that she would ship), to file a complaint with Paypal.

I love this artist. She is gifted.  She is soulful. She has that “intangible” that I speak about ad nauseum.

BUT, she doesn’t have customer service.

I don’t trust anything she says anymore….which is unfortunate, because SHE is an artist I would love to support, but can’t.

I went on her facebook page – several collectors have made comments about the same issue.  Which makes me sad for her.

Artists are collectors.  I am a HUGE collector, but, unfortunately, I will not be collecting her art.

So, HOW IMPORTANT IS CUSTOMER SERVICE FOR AN ARTIST?

Probably one of the most important things that you do.

Communicate with your collectors.  Occasionally, snafus happen.  Communicate.

But, never make promises that you can’t or won’t keep.

And, don’t take 5 plus weeks to ship.

May we walk together as one.

Paula

 

Confessions of a (almost former) people pleaser

Angel of Harmony (12 x 12)Lord God…we are all being hit with so much right now.  As if all of the hurricanes, wildfires, earthquakes, and state of our country isn’t enough, we are being asked to step up and into our authentic powerful god/and goddess selves which translates to….well….chaos….which means big change for so many.

Our lessons are coming at such rapidity, that it is discombobulating at times.  Frequently, they seem to come out of nowhere, kinda like being sucker punched.

One of my big lessons this lifetime is learning how “people pleasing” gets me into trouble.   I’m not talking about helping your neighbors, your friends etc…I’m talking about sacrificing who you are or what you believe in so that people won’t think less of you….that kind of thing.

But, in order to look at it, I’ve had to dig down deep to get to the root of WHY I am a people pleasing/conflict avoiding/passive aggressive/no boundary/hate disappointing people sort of person.

Yikes.

My mom had a rough childhood.  Which carried over into her adult life.  I’m not saying she was Mommie Dearest – at all – but, for a highly sensitive, empathic, Cancer little girl – I felt her unhappiness.  I know she did the best that she could (just like all of us), and part of our soul agreement was for our relationship to be less than ideal.

She was not happy…and I tried to make her happy.  Because, to make her happy, helped ease my empathic heart’s pain.

I am finally able to objectively look at the gifts that came out of it.

I’m able to set boundaries now, knowing that they are essential to my well-being.

I know that not everyone is going to like me, so I’m much better off by just being me.

I realize that not everyone is going to understand why I do the things I do and have chosen the path that I have, and I’m making peace with that.

I am approaching conflict differently – asking questions – and trying like hell to not react, instead trying to respond.

It’s a process, that at times is not very pretty, and you all have seen a lot of my external processing the past couple of weeks.

There is no book that came with any of us that said “If you do it this way – you’ll be golden.” Instead, it’s a constant battle of head and heart looking for answers.

I’m finding that if I am quiet and trust my intuition, 99% of the time – it’s good….or at least better.

Although, people in my outer circle’s opinions don’t affect me (as much), I find that I hate disappointing my inner circle.  Which has led to some uncomfortable interactions for me this week.

Growth isn’t pretty, and it is certainly challenging…I’m wearing new skin now, and trying to get comfortable in it.

So, I’m asking you to remember, in your daily interactions, please be mindful of those around you….for they may be fighting a battle that you are completely unaware of.

Blessings to all of you – I honor your courage and conviction to choose your path with integrity and authenticity….it’s the only way we will see change in this world.

May we walk together as one.

Paula

 

 

I’m EXCITED!!!

And scared. (This was written BEFORE I WENT TO CHICAGO – so it’s a tad outdated!) I’ve gone through several fairly significant changes for the past three months.   I’ve had time to really reflect on what is important. Who I am. Why I am here. I guess I’m really here to be me. Sounds simple…Continue Reading

Comforting the Disturbed….

…..and disturbing the comfortable. It’s not for the faint of heart.  It’s a special calling for a few artists whose soul and higher self begs for them to create art along with messages that are controversial. And particularly challenging for those artists who are susceptible and worry about what others think, because of their wounding,…Continue Reading

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Raven Shaman